Quality Assurance.
An objective, non-biased third party perspective will provide the candor you need to take your operation to the next level.
An objective, non-biased third party perspective will provide the candor you need to take your operation to the next level.
Customers who complete your surveys or take the time to give you direct feedback are often the customers who had a particularly bad or good experience. Of course this allows you to address a specific customer issue, solve a problem and/or reward your staff for a job well done. But are you really getting the feedback you need from your everyday customer? More..