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Studies show that 96% of customers dissatisfied with an organization's services don't actually complain. If you don't get customer complaints, that does not mean that everything is okay. It may only mean that non-complaining customers are quietly accepting conditions they dislike, and are planning never to return. Allow us to audit the quality of your property twice a year. It will actually improve your bottom line and online (Social Media) ratings!
We provide detailed results of your properties' assessments online. In the case of for instance a full service destination resort, we measure the actual delivery of goods and services against more than 1,100 standards.
Please click here to request more information.
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